The offer and sale of products on our website are governed by these General Sales Conditions.

The products purchased on Albaen.it are sold directly by Alba&N. srl (“Alba&N”)

Alba&N is registered with the Bari Companies Register, C.F. and lot I.V.A. 06471190725. The Alba&N headquarters is in Italy, Country Road Trani-Andria Km.2 – 76125 Trani (BT)

You can request any information from Alba&N through our support service:
– assistenza@albaen.it

Our commercial policy:

The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Alba&N that are present on Albaen.it through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than Alba&N, to verify their terms of sale, because Alba&N; is not responsible for the provision of services by third parties other than Alba&N; or of the conclusion of e-commerce transactions between Albaen.it users and third parties.

HOW TO CONCLUDE THE CONTRACT WITH ALBA&N

To conclude the purchase contract of one or more products on Albaen.it, you will need to register as a user and place the order online which will be transmitted automatically to Alba&N.

At the end of the order you will find a summary of the product purchased, shipping costs and the total cost of the order including VAT and transport costs.

The language available to conclude the contract with Alba&N is Italian.

Alba&N may not process your purchase orders that do not provide sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of products. In these cases, we will inform you by e-mail that the contract is not concluded and that Alba&N has not followed up your purchase order specifying the reasons.

If the products, presented on Albaen.it, are no longer available or for sale at the time your order is placed, Alba&N will notify you, promptly and in any case within thirty (30) days from the next day to that in which you have sent your order to Alba&N, the possible unavailability of the ordered products.

By concluding the order, you unconditionally accept these General Terms and Conditions of Sale. If you do not accept the General Conditions of Sale, you will be unable to complete the purchase order.

Concluded the contract, Alba&N will send you, by e-mail, a receipt of the purchase order, containing a summary of the information relating to the essential characteristics of the products, the detailed indication of the prices and the method of payment.

The payment methods available on Albaen.it are:

– Early bank transfer
– Paypal
– Prepaid credit card

Transport costs are always charged to the customer (9.90 per shipment by courier). Any remaining stock will be processed free of charge from our warehouse. Transport costs will be borne by Alba&N for orders over € 90.00 excluding VAT.

GUARANTEES AND INDICATION OF PRODUCT PRICES

Alba&N does not sell used, irregular or inferior quality products to the standards offered on the market.

The essential characteristics of the products are presented on Albaen.it on each product page. The images and colors of the products offered for sale on Albaen.it may however not correspond to the real ones due to the Internet browser and monitor used.

The prices of the single products are inclusive of VAT.

PAYMENTS

The payment methods available on Albaen.it are:

– Early bank transfer
– Paypal
– Prepaid credit card

In case of payment by credit card, you will be connected to the payments page. Unicredit.it, which provides the related electronic payment services at a distance, without any third parties having access to them in any way.

Financial information (for example, credit / debit card number or expiration date) will never pass through the Albaen.it website.

In case of payment with Paypal you will be redirected to the page dedicated to Paypal payments.

Your payment information will never be used by Alba&N, except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report the fraud commission on Albaen.it to the police.

The price for the purchase of products and shipping costs, as indicated in the order summary, will be charged to your current account at the time of shipment of the products purchased. If the bank transfer is chosen as a form of payment, the order will be handled by Alba&N only after having received confirmation of the credit from the bank.

SHIPPING AND DELIVERY OF PRODUCTS

The goods will be delivered by courier within 5 working days from the conclusion of the contract.
Transport costs are always charged to the customer (9.90 per shipment by courier). Any remaining stock will be processed free of charge from our warehouse. Transport costs will be borne by Alba&N for orders over € 90.00 excluding VAT.

Customer service

You can request any information from Alba&N through our support service:
– assistenza@albaen.it

RIGHT OF WITHDRAWAL

You have the right to withdraw from the contract concluded with Alba&N, without any penalty in case of obvious factory defect and after sending the purchased return form within 15 days from the day of receipt of the products purchased on Albaen.it.
In the event that the return is made for reasons other than a factory defect, the transport costs are borne by the buyer.

To cancel the contract or replace the goods, you must use the return form found on www.albaen.it

After completing the online form, Alba&N customer service will contact the courier to arrange collection of goods. The only expenses that you will have to pay are those of returning the purchased products only in the event that you decide to use a shipping company other than the one indicated by Alba&N. If you decide to use the courier indicated by Alba&N, the costs of returning the products will be at our expense.

The Right of Withdrawal – in addition to complying with the terms and methods described in the previous points, is understood to be exercised correctly if the following conditions are also fully met:

  1. the return form must be correctly completed and attached to the goods within 15 days of receipt of the products;
  2. the products must not have been used, worn, washed or damaged;
  3. the products must be returned in their original packaging
  4. returned products must be sent to Alba & N in a single shipment. In fact, Alba & N reserves the right not to accept items of the same order returned and sent at different times;
  5. returned products must be delivered to the courier within fifteen (15) days from the date you received the products.

If the Right of Withdrawal is exercised in accordance with the methods and terms indicated, Alba & amp; N will replace the goods or refund any sums already collected for the purchase of products, net of shipping costs.

The credit in your favor will be issued within 14 days of receipt / verification of the returned goods by our logistics. We will activate the refund procedures, once the correct execution of the above terms and conditions has been verified. If the methods and terms for exercising your right of withdrawal are not respected, as specified in the paragraph “Right of withdrawal”, you will not be entitled to a refund of the sums already paid to Alba & amp; N; however, you will be able to get back, at your expense, the products in the state in which they were returned to Alba & amp; N. Otherwise, Alba & amp; N may withhold the products, in addition to the sums already paid for their purchase.

TIMES AND REFUND METHODS

After the return of the products, Alba & amp provides for the necessary checks relating to their compliance with the conditions and terms indicated in the paragraph “Right of withdrawal”. In the event that the checks are successfully concluded, Alba & amp will send the refund to the bank details sent to ordini@albaen.it as explained above.

Whatever method of payment you use, the refund is activated by Alba & N within 14 days from the date on which Alba & N became aware of the exercise of your right of withdrawal subject to verification of the correct execution of your right of withdrawal and acceptance of returned products.

If there is no correspondence between the recipient of the products indicated in the order form and those who have paid the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be performed by Alba & amp; N , in any case, towards the person who made the payment.

Alba&N indicates which shipping agent to return products. In case you decide to use, for the return of the products, a shipping agent different from the one indicated by Alba & N, you will have to pay the shipping costs, including the responsibility in case of loss or damage of the products.

PRIVACY

You can get information on how we treat your personal information by accessing the Privacy Policy on the home page.

For any other information on our Privacy Policy you can send requests to the following e-mail address: assistenza@albaen.it or to the address of our registered office, Country Road Trani-Andria Km.2 – 76125 Trani (BT)

APPLICABLE LAW AND SETTLEMENT OF DISPUTES

The General Conditions of Sale are governed by Italian law and in particular by legislative decree n. 24 of 21 February 2014 and 22 May 199 n. 185 in the matter of distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

All parties who have signed this contract establish that for any future disputes arising from this agreement, or related to it, the Court of TRANI is competent.
It is understood that before undertaking a legal or arbitration action, the parties undertake to attempt the mediation attempt pursuant to Legislative Decree no. 28 of 04/03/2010 as regulated by the Conciliation Chamber in its Rules.

UPDATE AND MODIFY

The General Conditions of Sale are amended from time to time also in consideration of possible regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on Albaen.it.